What CueGate reads, what stays on your Mac, and the few things that leave it when you use them.
The short version
CueGate runs on your own Mac. Your music library, your Serato and rekordbox data, your play history and your files stay on your Mac. We don't upload them, sell them or look at them.
What stays on your Mac
- Your music files, tags, cue points, artwork and file locations
- Your Serato / rekordbox / Apple Music library data, crates, sets and play history
- Everything CueGate works out from them (scorecard, duplicates, years and genres, sound quality, set history) and every change log and undo record
CueGate only reads these to show you results. It changes a music file only when you approve a change, and every change can be undone.
What leaves your Mac, and only when you use it
- Feedback you send (from the app or cuegate.com/feedback): what you type, your email, the page you were on, and your browser / Mac version. Stored with our database provider (Supabase) so the team can read and answer it.
- Your beta application and account (cuegate.com): the details you enter, your email and sign-in.
- Ask CueGate (the support assistant), when you ask it something: your question, your recent questions in that chat and the name of the screen you are on are sent to our AI provider (Anthropic) to write the answer. Your music, library and files are never sent.
- Support tickets (from the app or cuegate.com/support): what you type, your email and name, the features you picked, the Ask CueGate conversation if you started there, and app details if you leave that box ticked. Stored with Supabase and with our customer support system (GoHighLevel), which emails you the confirmation and keeps the replies.
- Year and genre lookups, when you press "Find years and genres": the artist and title of each track are sent to public music databases (MusicBrainz, Apple's iTunes Search, Deezer) to look up release years and genres. Nothing else about you or your files is sent.
- Downloads CueGate needs (Python, audio tools, web fonts): fetched from their public sources; these requests don't include your data.
What we don't do
- No selling or sharing of your data, no advertising trackers, no analytics on your library.
- No uploading of your music, play history or library files.
Your choices
Uninstall CueGate at any time (see the READ ME that came with it). To have your feedback, application or account deleted, email info@cuegate.com and we'll remove it.
Changes
If this changes, we'll update this page and tell beta testers by email before the change applies. Last updated October 28, 2026.